Free Therapy in Wales

At MindKey Therapy, we understand how important it is to get the right help at the right time. That is why we are proud to be a chosen provider for the Welsh Government’s In-Work Support Service (IWSS).

This service provides free therapy in Wales for individuals who may be experiencing difficulties in their work due to emotional or physical health issues. If you are feeling stressed, anxious, or simply overwhelmed, support is available — confidentially and without cost.

The IWSS covers many regions including:

  • North Wales
  • Ceredigion
  • Pembrokeshire
  • Carmarthenshire
  • Swansea
  • Neath Port Talbot

Whether you are self-employed or working in a small business, the service is here to help you stay well in work or return after time away.

What is the In-Work Support Service?

The In-Work Support Service (IWSS) is a Welsh Government funded initiative delivered by RCS Wales.

It provides fast, free, and confidential access to therapies that help you stay mentally and physically well at work. This service is designed for individuals who are experiencing mild to moderate health concerns that affect their ability to function in their job.

Through MindKey Therapy, you can access support such as:

  • Cognitive Behavioural Therapy (CBT)
  • Trauma-Focused CBT
  • EMDR Therapy
  • Narrative Exposure Therapy (NET)

Sessions are led by our qualified, and experienced therapist Emma Gough.

How the Process Works

The referral process is simple and confidential. You do not need a GP appointment or a formal diagnosis to get started.

Follow these easy steps:

  • Visit rcs-wales.co.uk/iws-referral
  • Complete the secure online referral form
  • RCS Wales will contact you to learn more about your situation
  • You will be matched with a suitable therapist from the provider list
  • You will receive an initial assessment and begin your sessions

Therapy sessions are typically held via secure video call or telephone. In-person appointments may be available depending on your location and need.

All information is kept confidential and your participation will not affect your employment status or record in any way.

Therapies Available at MindKey Therapy

We offer a range of evidence-based psychological therapies. Each is designed to help you manage emotional distress, improve resilience, and regain confidence at work.

  • Cognitive Behavioural Therapy (CBT)
    Helps you recognise and change unhelpful thinking patterns that contribute to anxiety, depression, and stress.
  • Trauma-Focused CBT
    Designed to support individuals recovering from single-event or complex trauma, helping reduce flashbacks and emotional triggers.
  • EMDR (Eye Movement Desensitisation and Reprocessing)
    A structured approach using bilateral stimulation to help reprocess distressing memories and reduce emotional reactivity.
  • Narrative Exposure Therapy (NET)
    Focuses on helping people with multiple traumatic experiences to construct a coherent life story in a safe, structured way.

All therapies are delivered by Emma Gough, a BABCP accredited Cognitive Behavioural Therapist and EMDR Europe trained practitioner, with over 15 years’ experience.

Client Scenarios

Here are typical examples of how this support might be used. These are anonymised summaries, not testimonials.

  • A self-employed graphic designer feeling overwhelmed by workload and finances accessed CBT to manage anxiety and improve coping strategies.
  • A charity worker struggling with sleep disturbances and trauma following a workplace incident used EMDR to reduce distress and regain focus.
  • A part-time administrator with chronic stress used Trauma-Focused CBT to address feelings of burnout and restore work-life balance.

Support is tailored to each individual. The service is flexible, compassionate, and built around your personal goals.

Welsh Language (Cymraeg)

Gwasanaeth Cymorth yn y Gwaith

Rydym yn falch o fod yn therapydd dewisol RCS ar gyfer Gwasanaeth Cymorth yn y Gwaith.

Mae’r gwasanaeth hwn yn darparu therapïau seicolegol neu gorfforol am ddim i bobl sy’n byw yng Nghymru, gan helpu i wella llesiant a chadw pobl yn y gwaith neu’n dychwelyd iddo’n gynt.

  • Byw yng Ngogledd Cymru, Ceredigion, Sir Benfro, Sir Gaerfyrddin, Abertawe neu Gastell-nedd Port Talbot
  • 16+ oed
  • Gweithio mewn busnes bach neu ganolig, elusen neu hunangyflogedig

Cychwyn arni heddiw

Contact and Next Steps

Ready to take the first step? If you believe you are eligible for free therapy in Wales through the IWSS, it’s simple to get started.

All support is confidential, ethically delivered, and tailored to your needs. Take a positive step forward today.

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